U-Haul Moving & Storage at Central Square

Shuping Qu Edited 2 months ago

This is the best car rental company I have ever encountered. Israel is best worker helped full ! Not only are the vehicles safe and fully documented, but the service provided to customers is impeccable and responsible from start to finish. The owner and staff are friendly and patient, offering comprehensive assistance and ensuring safe operating practices throughout the rental period. They deliver high-quality, efficient service and provide a pleasant, comfortable experience. Many thanks to the owner and the team for their help - Highly recommended!

Alexandra White 3 months ago

Overall good experience, and convenient location. Be sure to double check everything before driving, though! I had taken photos of the van I rented and was about to leave when my mother, who I was picking up the van with, noticed a rubber pad on the floor. This turned out to be the rubber break surface pad, which had come off, leaving the break surface smooth and potentially slippery. Unfortunately the office was already closed, and by the time we saw this we couldn’t say anything then. I managed to stretch the pad back on, and it worked fine for the duration of the rental. They also forgot to include the dolly we had rented, but we got a refund and that actually worked out for the best. Otherwise, the van was in good repair and ran excellently. It’s possible that those errors were due to the office having only one staff member at the time, and he may have been busy. Return process was easy and the rental and return attendants were friendly and helpful. I would still rent from them again and would recommend them.

Hafsa Amir 4 months ago

Was charged extra for an insurance fee I never subscribed for. Even while taking the rental, we kept asking them the breakdown of the costs and they didn’t tell us, saying it’ll be sent via email. Now that I returned the vehicle, I saw a charge on my receipt for insurance. I called this branch and the lady blatantly kept telling me to call back later “because the manager is not here yet”. Kept telling me to call at 10, which I can’t do because I have work at 10. Why is the manager not there when the work day has started? Who will deal with stressed customers if the manger is not there? Thank god I found the online chat support and spoke to the kind guy there. The matter was refunded within minutes. Talk about issues via the online chat please! It’ll save you the headache.

Joel Lewin 4 months ago

I needed a trailer hitch for my bike rack. No one had hitches or mechanics to install them. I waited weeks. Very frustrating. Then I get a voicemail out of nowhere from Cruz at this location. He actually drove to a location, picked up a hitch and booked a time for me. The job got done perfectly. The staff was first rate (Cruz’s crews). If you want first class service, quality and staff that cares go here.

Queenie 4 months ago

Pros: Van rental was waiting on me when I got there, came with 1/2 tank full, got the moving job done. No surprise charges beforehand or at the end. Other than the vehicle indicating an oil change was needed soon, it was a smooth ride. Cons: Waited in a long line for almost 20 minutes, only to be told for the first time after waiting 20 minutes by the two employees there that we could just do mobile pickup. Not sure why they did not mention this beforehand when they saw a long line forming. Definitely wasted our time with that, and me and the other people in line quickly started to do the mobile pickup because we were all there with reservations. Please move with some urgency next time.